Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
June 29, 2023
10/10 will use forever!
Score 10 out of 10
Vetted Review
Verified User
I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!
- Generates reviews from actual customers
- SEO help
- Social media advance posts
- The app on the phone should be the same as the computer
June 28, 2023
Birdeye, not just reports but good ones
Score 9 out of 10
Vetted Review
Verified User
Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there.
- Social feature
- Review auto response on multiple platforms
- Mass email campaigns, with a max of 5000
- Reports
- Integration with our PIM software for surveys
- Inbox not having an auto response for google chat
- Not being able to turn off the inbox feature
We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.
- Texting with clients
- Asking former clients for a review
- Managing and organizing social media post.
- I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly.
June 27, 2023
Easy to Use and Great Results!
We use Birdeye as a way to communicate with clients and potential clients. It has helped with the accessibility of being able to text clients at any time.
- Makes saving contacts simple
- Makes communication with client and potential clients easily accessible
- Being able to assign more than one person per conversation
June 27, 2023
Easy Peasy
We use Birdeye to text with our clients. Our clients often need us quickly and texting has become the quickest and most efficient way to communicate. This app lets us do that without our personal numbers being given out. It works great for our clients and it works great for us.
- Texting
- Notifications
- Communications
- Notifications don’t always pop up quickly
- Profile personalization
June 27, 2023
Birdeye does the work for you!
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes
The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation.
- User friendly interface
- Great customer service
- Easy and creative ways to improve services
- Availability in different languages: Spanish, Creole etc.
- Cost of the platform for a smaller company
- Need customize templates for certain services
June 22, 2023
Birdeye Is Worth the Investment!
We use Birdeye to manage our reviews on various platforms, acquire more reviews, communicate with customers via google, social media and our Birdeye number.
- Great Customer Communications Platform
- Integrates Natively With Multiple Platforms
- Great Reputations Management Software
- Great Support & Onboarding Team
- Sometimes Integrations Disconnect
- Semi Lengthy On Boarding Process
- Social Media Analytics Are Not In Depth
Birdeye helps consolidate review site monitoring in one place and allows organizations respond quickly. I use it for reputation management, chat features, and more. The chat feature is a lot more affordable than other alternatives out there, although it's not quite as capable as others. It has a variety of uses with an easy to use interface.
- Reputation Management
- Customer Service
- User Interface
- Customizing chats
- More clarity during sales process
- Scheduled phone calls. Every call for onboarding was out of the blue.
June 21, 2023
Great for a review platform
We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.
- Review generation
- Follow up communication
- Sharing on social media
- System failures from time to time
- Better communication of our contacts being added
- Picture changes when sharing reviews to social media platforms
June 20, 2023
User friendly & a great marketing tool
Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things.
- Makes it easy to send review requests to customers
- Provides a simple way of communicating with customers via text message
- NA
April 03, 2023
A Birdseye view for your Business
We utilize Birdeye to monitor all customer relayed feedback. Birdeye allows us to receive direct feedback from our customers quickly and easily. Even customers who struggle with technology have an easy time giving us feedback on this platform. A lot of customers comment that they don't use google or yelp and cannot give us feedback on those sites. It would be great if new customers looking for a company could see some of our positive Birdeye reviews. The platform is great and we enjoy the analytics as more come our way.
- Quick and efficient feedback
- Easy to use
- Great pulse of how we are doing
- As mentioned, potentially having good internal Birdeyes shown to potential customers
- Ways to categorize and organize reviews more on the mobile app
December 22, 2022
Excellent texting tool for law firms
I use Birdeye to text clients almost daily as I am not comfortable giving out my personal number for this purpose. The firm also uses it to solicit google reviews. It's proven to be very successful.
- Texting clients
- Alerting users to new texts
- Google review solicitation
- Advising the end user of the phone number the texts to client are coming from
May 11, 2022
Ease of use!
I work for a 5 group dental practice. All voicemails come through Birdeye and are responded to using the platform. We are able to text patients to fill empty holes in the schedule, confirm/verify information for appointments and communicate with patients which allows in office team members to focus on taking care of the patients while they're in office.
- Exceptional response time for questions/support
- Organization for teams/offices
- User notification selection - be able to apply notifications for all offices to certain users - this is specific to our use for Birdeye.
May 11, 2022
Scheduling with a breeze!
Birdeye has become such a huge help in getting the patient's on our schedule! It gives the patient a comfortable way to reach out to us for scheduling an appointment or even asking a simple question and getting a response back in minutes! It makes it easier for both patients and the office!
- Organization
- Mobile phone access when away from the office.
- Easy transition from chat to text.
- Notifications
- Unaware of outages
- Getting rid of video option if not necessary
April 19, 2021
Cost effective, quick, and easy to use!
Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks.
- Quick response time
- Small but noticeable feature/tool on website (not too annoying for people who don't want to use it, but clear for those who do)
- Great on the back end; the professional end--easy to see the questions people have and who has responded to what already
- Clear notifications to our team when a prospect has a question that Birdeye cannot answer.
- Usually, Birdeye gives you sixty seconds to respond to a question from a prospect if Birdeye cannot answer it before it goes to text. For me, that is not quite enough time to type out a quick response. I'd rather just stay chatting on the website before going to text. I need about 90-120 seconds at least.
December 31, 2019
BirdEye is laser focused
Score 10 out of 10
Vetted Review
Verified User
BirdEye has a "chat" button on my website that allows potential clients to text me regarding legal issues they are experiencing. It also provides a rating service that is texted to clients after legal services have been provided asking them to rate how we did bases on a 5-star system.
- The rating process is very easy and quick for clients to use.
- It being quick and easy results in clients actually rating my services.
- None that affect me. However I know that my web manager had issues with the chat button being buggy on the website.
December 30, 2019
BirdEye has grown our online presence!
Birdeye is being used by our entire organization as a whole. We wanted to give Birdeye a shot because as a new business, we didn't have much exposure online. We wanted to find a way to quickly grow our business while also involving actual clients. Getting our clients involved has helped spread the word about our services.
- BirdEye gets the client involved in our business.
- BirdEye seeks feedback shortly after the client visited our business, while it is still fresh!
- Sometimes the software is a little finnicky (constantly having to reconnnect our Facebook to the BirdEye software)
- I sometimes feel like the UI is a little difficult to navigate.
April 30, 2019
Every business needs Birdeye
We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.
- Multi-channel surveys
- Automation
- Review generation
- No Messenger integration with popular SMS tools like Front
- Cannot use your business phone numbers
- Expensive
- No integration with marketing stack to segment contacts based on promoter status
- Inability to use NPS scale in disposition check
Score 9 out of 10
Vetted Review
Verified User
BirdEye helps our company boost our reviews on the internet.
- Easy email process to send out links.
- Quick process for customers to fill out the review.
- Make it easy for techs to use on their phone. It'd be nice to have a short cut.
July 27, 2018
Why BirdEye Rocks!
I own an Advertising Agency and I recommend Birdeye to call my clients. The platform is the easiest I've seen in the industry. Simple and easy for my clients to use as well. Their support team is also the very best. Knowledgeable on every level, responds immediately and they even follow up with a phone call. They don't close a case until they get permission to do so. We use it across my whole organization.
Problems it solves:
The Ability to handle ALL reviews on one platform.
Allows SMS Text Message for review request
Allows you to share reviews on other social media and some are automatically shared
Allows you to choose where you'd like to send customers to get a review
It can be automated through API
Allows us to keep reviews up to date
Allows us to stay ahead of the competition by having the most reviews that are current
From start to finish, I've had NO issues with Birdeye - Top Notch Sales Reps, Management, Customer Service - It can't get any better
- Their Support Team is beyond amazing. Very Knowledgeable, they know the product inside and out, they respond immediately. They don't close a support question without confirming I have everything I need!
- They have the fastest, easiest platform that makes it just a click or two away from a review. It's not all Jammed up, no signing in with email, etc. They get right to the point.
- Their Reporting is Top-Notch. In the click of a button I can tell a client exactly how many reviews have come in via the BirdEye Platform for each Review Site. I can tell my clients their conversion ratio or they can log in 24/7 as well.
- The Only Thing I can think of is the ability to easily determine whether or not a review was done through the platform or if the customer went direct to the Review Site. You do have to jump through hoops for this.
- They could provide re-sellers more knowledge regarding strategies that seem to work better with different industries. What review source works best for Dental vs Restaurants? What tools are their direct clients using to get the reviews? IPads? Sign in Widget? What process gets the most reviews by Industry would be some great inside information.
- If they could provide knowledge regarding the day and time people are more likely to respond to reviews by industry.
- Easier step by step instructions for me to give my clients so they can upload phone numbers and emails. Currently they have a template, but if you change anything on the template, the entire process gets screwed up, so it takes some time before you learn what not to do.
July 03, 2018
The Benefits of Birdeye
Our organization has utilized Birdeye in several ways. Initially it was utilized to solicit and track quotes from patients and family members. The quotes are now linked to our website and serve as a marketing tool for those researching our organization. In addition, it's served as an important tracking tool by alerting us to testimonials that have been left on sites that are not monitored as frequently. This allows us to respond in a timely manner.
- They provide a nice home page template that is customizable and features testimonials made by our patients and their family members. This is nice because we can link it directly to our website. We're also able to customize the look of our home page to match our company branding.
- The tracking system monitors a number of sites making it easier to know when a post is left. It would be very time consuming to try to monitor all of these sites manually, especially with a number of locations.
- The Birdeye system allows you to assist individuals in leaving testimonials. This is especially helpful for our older clientele who don't always have access to online sites, computers or smart phones.
- It would be nice if the alerts about posts were a touch quicker. Sometimes I don't receive the alert until a day or two after it's actually made.
- Sometimes when I utilize the system to respond to a testimonial, it doesn't transfer over to the actual site. This is especially true for testimonials that are made on Google+. I do believe they are working on this issue.